7. Right of withdrawal
The Customer has the right to withdraw from the purchase contract for any reason, without the obligation to provide explanations and without any penalty, except in the cases of exclusion provided for in the following point IV. To exercise this right, the Customer must send to OmniaConsultsrl a communication within 14 days from the date of receipt of the Products using the form that can be downloaded here or, if you intend to exercise the withdrawal before having received the Products, the notice of withdrawal may be sent at any time before their receipt.
This communication must be sent by registered letter with return receipt addressed to:
Customer Service of OmniaConsultsrl once received the communication, will open a file for the management of the return and communicate to the Customer the instructions on how to return the Products, which will materialize by Courier indicated by OmniaConsultsrl itself.
The right of withdrawal is governed by the following conditions:
I. The right applies to the Product purchased in its entirety; therefore, if the Product is composed of several components or parts, it is not possible to exercise the withdrawal only on part of the purchased Product.
II. In case of exercise of the right of withdrawal OmniaConsultsrl will reimburse the customer the full amount of the returned goods, including shipping costs where applicable, within 14 days from the date on which the withdrawal notice was received, without prejudice to the right of OmniaConsultsrl to suspend the payment of the reimbursement until the actual receipt of the goods. The reimburse will be made using the same payment method used by the Customer, unless the latter has expressly requested a different modality. In case of bank transfer or cash on delivery, the Customer will be responsible for providing the bank details on which to obtain the reimburse (account holder, name and address of the Bank and IBAN).
III. Also in order to be able to guarantee the return free of charge pursuant to article 8 below, the Products must be returned in the same box in which they were received.
IV. In addition to the cases indicated in the Introduction (client not consumer and / or requiring an invoice), the right of withdrawal is excluded in the following cases, pursuant to art. 59 Legislative Decree 21/2014:
- order of made-to-measure or clearly personalized products;
- order for Products that are likely to deteriorate or expire rapidly;
- order for sealed products that do not lend themselves to being returned for hygienic reasons or connected to health protection or that have been opened after delivery.
With reference to the cases of exclusion of the withdrawal listed above, the Customer, in particular, is informed and accepts that the Products that "are likely to deteriorate or expire rapidly" include both Food products (included wines, strong drink and beverages) and cosmetics, as the characteristics and qualities of these types of Products are subject to alteration even as a result of inappropriate storage. Therefore, for hygienic and customer protection reasons, the right of withdrawal is only applicable for the Products purchased on the Site that can be returned to OmniaConsultsrl and put back on the market without endangering the health of consumers (such as books, gadgets, kitchen utensils, etc.).
In the event of exclusion of the right of withdrawal, OmniaConsultsrl will return the purchased Products to the Customer, charging the shipping costs to the Customer.
8. Free Return in case of exercise of the right of withdrawal
As the most favorable condition for the Customer, OmniaConsultsrl retains at your own expense the shipping costs for the return of the Products in full if the right of withdrawal is exercised.
In order to benefit from this free shipping, the Customer who intends to exercise the right of withdrawal must follow the procedure indicated in the previous article 7 and wait to be contacted by OmniaConsult srl to arrange the return of the Products to the Courier.
9. Warranty and lack of conformity
In case of conformity defects of Products sold by OmniaConsultsrl the Customer must immediately contact the Customer Service using the appropriate contact form accessible on the Website through the "Customer Assistance" tab.
The sale of the Products is subject to the legal guarantees provided for in articles 129, 130 and 132 of the Consumer Code. The customer has the right, at his choice and on condition that the type of Product allows it, to restore, without charge, the conformity of the product by repair or replacement, or to an adequate price reduction or termination of the contract. The Customer loses these rights if he does not report to OmniaConsultsrl the lack of conformity within two months from the date on which the defect was discovered, unless it is a Product that by its nature is perishable or subject to expiry in a shorter term, in which case the defect must be reported within this reduced term.