Right of Withdrawal

Below is an excerpt from the site’s terms and conditions, www.tooscans.it. Here is the link to view them in full:Terms and conditions

7. Right of Withdrawal
The Customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, subject to the cases of exclusion provided for in point IV below. To exercise this right, the Customer must send Omnia Consult s.r.l a notice within 14 days from the date of receipt of the Products using the form downloadable here or, if he intends to exercise the withdrawal before having received the Products, the notice of withdrawal may be sent at any time before their receipt.
This communication must be sent by registered letter A/R, addressed to:
The Customer Service of Omnia Consult s.r.l will provide, once received the communication, to open a file for the management of the return and to communicate to the Customer the instructions on how to return the Products, which will be done by courier indicated by Omnia Consult s.r.l itself.
The right of withdrawal is governed by the following conditions:
I. The right applies to the Product purchased in its entirety; therefore, if the Product consists of several components or parts, it is not possible to exercise the right of withdrawal only on part of the Product purchased.
II. In case of exercise of the right of withdrawal Omnia Consult s.r.l will refund the customer the full amount of the returned goods, including shipping costs where applicable, within 14 days from the date on which the notice of withdrawal was received, without prejudice to the right of Omnia Consult s.r.l to suspend the payment of the refund until the actual receipt of the goods. The refund will be made using the same method of payment used by the customer, unless the customer has expressly requested a different method. In case of bank transfer or cash on delivery payment will be the responsibility of the Customer to provide the bank details on which to obtain the refund (account holder, name and address of the Bank and IBAN).
III. Also in order to be able to guarantee the free return under Article 8 below, the Products must be returned in the same box in which they were received.
IV. In addition to the cases indicated in the Foreword (non-consumer customer and/or requesting an invoice), the right of withdrawal is excluded in the following cases, pursuant to Article 59 of Legislative Decree 21/2014:
– order of Products made to measure or clearly customized;
– order of Products that are likely to deteriorate or expire quickly;
– order of sealed Products that are not suitable to be returned for hygienic or health protection-related reasons or that have been opened after delivery.
With reference to the cases of exclusion of withdrawal listed above, the Customer, in particular, is informed and accepts that the Products that are “likely to deteriorate or expire rapidly” include both food products (including wines, spirits and beverages) and cosmetics, as the characteristics and qualities of these types of Products are subject to alteration even as a result of improper storage. Therefore, for reasons of hygiene and protection of Customers, the right of withdrawal is applicable only for Products purchased on the Site that can be returned to Omnia Consult s.r.l and put back on the market without danger to the health of consumers (such as books, gadgets, kitchen utensils, etc.).
In cases of exclusion of the right of withdrawal, Omnia Consult s.r.l will return to the Customer the Products purchased, charging the same for shipping costs.

8. Free Return in case of exercise of the right of withdrawal
As a more favorable condition for the Customer, Omnia Consult s.r.l keeps the shipping costs for the return of the Products in case of exercise of the right of withdrawal entirely at its own expense.
In order to benefit from such free shipping, The Customer who intends to exercise the right of withdrawal must follow the procedure indicated in Article 7 above and wait to be contacted by Omnia Consult s.r.l, to agree on the return of the Products to the courier.

9. Warranty and Conformity Defects
In the event of conformity defects of Products sold by Omnia Consult s.r.l, the Customer must immediately contact Customer Service using the appropriate contact form accessible on the Site through the tab “Customer Service”.
The legal guarantees provided by Articles 129, 130 and 132 of the Consumer Code apply to the sale of Products. The Customer has the right, at its option and provided that the type of Product allows it, to the restoration, without charge, of the conformity of the Product by repair or replacement, or to an appropriate price reduction or termination of the contract. The Customer forfeits these rights if he does not report to Omnia Consult s.r.l, the lack of conformity within a period of two months from the date on which he discovered the defect, unless the Product is by its nature perishable or subject to expiration in a shorter period, in which case the defect must be reported within that period reduced