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6. Transport and delivery
The Products purchased on the Site will be delivered to the address indicated by the Customer during the purchase procedure in the "Shipping Information" field.
All purchases will be delivered by express courier (hereinafter, "Courier") from Monday to Friday, excluding holidays and national holidays. From April 15th to October 15th, in the interest of the customer, packages containing products to be stored at controlled temperatures will not be shipped on Friday and on pre-holiday day.
Omnia Consult srl is not responsible for unforeseeable delays or not attributable to it.
Once the Products have been shipped, the Customer will receive a confirmation email containing a link to refer to for tracking the shipment.
Delivery services active in Italy:
BRT express and TNT express (by road) within 48h from completion of the order except for Calabria, Sardinia and Sicily, for which delivery will take place within 72h.
The service includes 2 delivery attempts at the address indicated when ordering. A warning will be left after each step. On the second failed delivery attempt, the Courier will contact the recipient of the order by telephone at the indicated telephone number to arrange delivery. If it is not traceable or absent, the goods will return to the warehouse.
Delivery services active abroad:
DHL express (by air) - BRT express (by road)
Omnia Consult srl reserves the unquestionable right to decide which carrier to entrust with the delivery in accordance with the indicated times.
Countries where the service is active:
Zone 1 countries:
Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Principality of Monaco, United Kingdom, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Hungary.
Zone 2 countries:
Albania, Belarus, Bosnia-Herzegovina, Iceland, Liechtenstein, Macedonia, Moldova, Montenegro, Norway, Switzerland, Serbia, Ukraine.
(*) differentiated rates and compatibly with the restrictions envisaged by the embargo in force by the Russian Federation with regard to food products coming from European Union countries - service only for companies and destination ZIP codes allowed by the DHL system
In any case, except in cases of force majeure or unforeseeable circumstances, the Products ordered will be delivered within a period of 7 (seven) working days starting from the day following that on which Omnia Consult srl has confirmed the order to the Customer via the specific order confirmation e-mail.